The 4 sides of communication
Why do we talk at cross purposes & what can we do about it?
€249. – net (plus VAT)
When it comes to communication between two people, speaking at cross-purposes appears to be the order of the day. Why is that and what can we do about it?
Testimonials
This course, The Four Sides of Communication, produced by Ghaffari Business Coaching and Consulting, makes one consider and potentially reassess how one verbally communicates with others in an individual or group setting. The course offers clear, realistic examples of how it’s possible to send mixed signals even in a simple message and how the receiver of these messages could misinterpret it due to the sender’s word choice, intonation, past experience, or gender roles.
This course will be valuable to any organization hoping to strengthen internal communications. Perhaps a new manager wants to set the right tone when addressing his or her new team or has challenges getting the existing team to work as a cohesive unit. Maybe there is regular sparring in a small work group. Regardless of the reason, success in overcoming these conflicts can’t be achieved without effective communication.
I would highly recommend this short course, The Four Sides of Communication, to any team or organization wishing to understand (and then hopefully correct) some of the root causes for miscommunication and gain ideas for successful communication in the future.
Mark Hauler, Atlanta, Georgia, USA
My expectations were not only met, but exceeded. Entertaining and concise with practical relevance throughout. Not only the theory was well explained, but always made tangible through examples.
For me, the ‘aha-effects’, which were also achieved through the quick but targeted exercises, led to behavioural considerations and are thus permanently of added value or applicable in my job or in my private life. A small excursion into cultural understanding – not lecturing – has remained particularly in my memory. It is really worth investing time and further resources here. Thank you. (Translated from German)
Jürgen Hintz, head of department in the financial sector and self-employed in the beer industry.
Objective & content
This online course will explore interpersonal communication skills in more detail and to learn more about their communication style, and work on its optimisation.
First, I will introduce Prof. Schulz von Thun’s “The Square of Communication” as a framework to explore the phenomenon of “talking at cross purposes” using an example from everyday office life. According to his model, every message between a sender and a receiver – intentionally or unintentionally – has four facets, four sides, four layers:
- The objective-content-layer: The information the sender gives out.
- The self-revealing-layer: What the sender gives away about themself.
- The relationship-layer: What the sender thinks of the receiver and how they stand to each other.
- The appeal-layer: What the sender wants the receiver to do.
After this regulatory framework has been set up, we will address these questions:
- Cultural awareness: Which communication layer is preferred by which country?
- How does the “blind spot” of one’s personality affect our communication style?
- How does personality development affect our communication style?
- How is the interplay between personality-specific, society-specific, and gender-specific influences?
The course includes two self-tests:
- Which channel do I primarily use to receive messages?
- What are the attention spots and the blind spots of my personality?
Target group
In general: Every person who enjoys exploring interpersonal communication skills in more detail, to learn more about their communication style, and work on its optimisation.
In particular: Executive staff and project managers feeling responsible for the optimisation of internal communication in their area of responsibility.
Content overview
- The playback time of the videos stored is approx. 30 minutes.
- I hope I have succeeded in making the knowledge transfer in the videos as compressed as possible so as not to waste your valuable time with unnecessarily bloated videos. It is therefore advisable to watch the videos more than once.
- The reading time of the stored readings is approx. 45 minutes at normal reading speed.
- The added value of this course for you depends significantly on the fact that you complete the assigned tasks.
- You will receive a certificate of participation.
- With this product, you acquire an online course that you can pause at any time and continue later seamlessly.
- I do not get any insight into the results of your exercises and your learning success will not be accompanied or monitored by me.
- While I have used my best efforts in preparing this course, I make no representations or warranties with respect to the accuracy or completeness of the contents of this course and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. I shall not be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.