Man and woman face each other and shout into a megaphone

The four sides of com­mu­ni­ca­tion

Why do we talk at cross pur­po­ses & what can we do about it?

€ 249, – net (plus VAT)

When it comes to com­mu­ni­ca­tion bet­ween two people, spea­king at cross-pur­po­ses appears to be the order of the day. Why is that and what can we do about it?

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Objec­tive & con­tent:

This online course will explore inter­per­so­nal com­mu­ni­ca­tion skills in more detail and to learn more about their com­mu­ni­ca­tion style, and work on its opti­mi­sa­tion.

First, I will intro­duce Prof. Schulz von Thun’s “The Square of Com­mu­ni­ca­tion” as a frame­work to explore the phe­no­me­non of “tal­king at cross pur­po­ses” using an example from ever­y­day office life. Accord­ing to his model, every mes­sage bet­ween a sen­der and a recei­ver - inten­tio­nally or unin­ten­tio­nally - has four facets, four sides, four lay­ers:

  • The objec­tive-con­tent-layer: The infor­ma­tion the sen­der gives out.
  • The self-reve­aling-layer: What the sen­der gives away about thems­elf.
  • The rela­ti­ons­hip-layer: What the sen­der thinks of the recei­ver and how they stand to each other.
  • The appeal-layer: What the sen­der wants the recei­ver to do.

To the order form
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After this regu­la­tory frame­work has been set up, we will address these ques­ti­ons:

  • Cul­tu­ral awa­reness: Which com­mu­ni­ca­tion layer is pre­fer­red by which coun­try?
  • How does the “blind spot” of one’s per­so­na­lity affect our com­mu­ni­ca­tion style?
  • How does per­so­na­lity deve­lo­p­ment affect our com­mu­ni­ca­tion style?
  • How is the inter­play bet­ween per­so­na­lity-spe­ci­fic, society-spe­ci­fic, and gen­der-spe­ci­fic influ­en­ces?

The course inclu­des two self-tests:

  1. Which chan­nel do I pri­ma­rily use to receive messages?
  2. What are the atten­tion spots and the blind spots of my per­so­na­lity?

To the order form
(⇒ digis​to​re24​.com)

Some key course data for your ori­en­ta­tion:

  • With this pro­duct, you acquire an online course that you can pause at any time and con­ti­nue later seam­lessly.
  • The play­back time of the videos stored is approx. 30 minu­tes. I hope I have suc­cee­ded in making the know­ledge trans­fer in the videos as com­pres­sed as pos­si­ble so as not to waste your valu­able time with unne­cessa­rily bloated videos. It is the­re­fore advi­s­able to watch the videos more than once.
  • The rea­ding time of the stored rea­dings is approx. 45 minu­tes at nor­mal rea­ding speed.
  • The added value of this course for you depends signi­fi­cantly on the fact that you com­plete the assi­gned tasks.
  • Spea­king of which, I do not get any insight into the results of your exer­ci­ses and your lear­ning suc­cess will not be accom­pa­nied or moni­to­red by me.
  • You will receive a cer­ti­fi­cate of par­ti­ci­pa­tion.

Tar­get group:

In gene­ral: Every per­son who enjoys explo­ring inter­per­so­nal com­mu­ni­ca­tion skills in more detail, to learn more about their com­mu­ni­ca­tion style, and work on its opti­mi­sa­tion.

In par­ti­cu­lar: Exe­cu­tive staff and pro­ject mana­gers fee­ling respon­si­ble for the opti­mi­sa­tion of inter­nal com­mu­ni­ca­tion in their area of respon­si­bi­lity.


To the order form
(⇒ digis​to​re24​.com)


Limit of Liability/​Disclaimer of War­ranty:

While I have used my best efforts in pre­pa­ring this course, I make no repre­sen­ta­ti­ons or war­ran­ties with respect to the accu­racy or com­ple­teness of the con­tents of this course and spe­ci­fi­cally dis­c­laim any implied war­ran­ties of mer­chan­ta­bi­lity or fit­ness for a par­ti­cu­lar pur­pose. No war­ranty may be crea­ted or exten­ded by sales repre­sen­ta­ti­ves or writ­ten sales mate­ri­als. The advice and stra­te­gies con­tai­ned her­ein may not be sui­ta­ble for your situa­tion. You should con­sult with a pro­fes­sio­nal where appro­priate. I shall not be liable for any loss of pro­fit or any other com­mer­cial dama­ges, inclu­ding but not limi­ted to spe­cial, inci­den­tal, con­se­quen­tial, or other dama­ges.